Knowledgebase

Email Account Limits

The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP.

We impose a limit of 8,000 messages per e-mail address per 24 hours.

The following limits also apply:

No more than 10,000 recipients per day.
No more than 2,000 unique recipients per day.

As an example, if you were to send 100 emails to 5 different e-mail addresses within a 24 hour period. We would count 100 messages, 500 total recipients and 5 unique recipients.

Web Server Limits

A limit of 500 messages per day is imposed on all e-mail sent by our web server. E-mails sent by the web server should be no larger than 5MB in size. This applies to all messages sent via the PHP mail() function.

Zero Tolerance Spam Policy

We take a zero tolerance stance against the sending of unsolicited email, bulk emailing and spam.

Please note: If you do wish to send a larger number of e-mails than any of the limits mentioned above, we would recommend looking at a specialist marketing email platforms such as SendGrid, Mailgun, or Mailjet.